PURCHASE TERMS

Company Information

  • EFINITIX DOO BEOGRAD - ZVEZDARA
  • Address: Dimitrija Tucovica 28a, Beograd
  • Business Activity Code: 7990
  • Business Activity: Ostale usluge rezervacije i delatnosti povezane sa njima
  • Company Registration Number: 21587621
  • VAT Number: 111997236
  • www.efinity.rs
  • Phone Number: 011-3444-747
  • E-mail: office@efinity.rs

Statement of Conversion

All payments will be effected in Serbian currency – dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

Delivery of Goods and Possible Restrictions

After successfully completing the purchase process, you will receive two separate emails:

  • An email confirming the successful purchase with tickets in PDF format
    EFINITY/ - USPEŠNA KUPOVINA ULAZNICE / TICKET PAYMENT SUCCESSFUL!
  • An email with the fiscal invoice
    EFINITIX/ - Fiskalni račun xxxxxxxxxxx

Complaint Policy

If you wish to file a complaint regarding purchased tickets, please prepare the necessary documentation, including the ticket in PDF format and the fiscal receipt. Send the documents to the official email address office@efinity.rs and clearly state the reason for the complaint in the email, such as a postponed or canceled event, errors on the ticket, or inability to access the event. Once you send the email, our team will notify you about the receipt of the complaint and the next steps in the complaint and refund process. The complaint processing time is up to 15 business days. If you do not receive your refund within the specified period, please contact us via email for further assistance.

Privacy Protection

On behalf of EFINITIX, we are committed to protecting the privacy of all our customers. We collect only the necessary and basic information about customers/users, as well as the data required for business operations and informing users, in accordance with good business practices and with the aim of providing quality service. We offer customers the option to choose, including the ability to decide whether they want to be removed from mailing lists used for marketing campaigns. All customer/user data is strictly protected and accessible only to employees who require it to perform their duties. All employees of EFINITIX (and business partners) are responsible for adhering to the principles of privacy protection.

Protection of Confidential Transaction Data

When entering payment card details, confidential information is transmitted over a public network in a secure (encrypted) form using the SSL protocol and the PKI system, which are currently the most advanced cryptographic technologies.
The security of data during purchase is guaranteed by the payment card processor, Banca Intesa ad Beograd. The entire payment process takes place on the bank's pages, ensuring that payment card details are never accessible to our system at any point.

Refund

In the case of returning goods and refunding the customer who has previously paid with any of the payment cards, partially or in full, regardless of the reason for the return, EFINITIX is obligated to process the refund exclusively through VISA, EC/MC, Maestro, Amex, and Dina payment methods. This means that the bank, at the seller's request, will carry out the refund to the cardholder's account.

VAT Statement

VAT is included in the price and there are no hidden fees.